In case you've ever had a shared hosting account before or you've dealt with any other kind of online service, you are probably aware from your own experience that for many things it's better to talk to a live person on the telephone instead of exchange tickets or e-mail messages. In order to find out more about a particular service before you order it or when something small has to be made, for example, it will be far easier and quicker to do it in real time. When you're given the option to get in touch with representatives over the phone, it is very likely that you're working with a real hosting provider, not a reseller. The type of support that you can get over the phone may differ between different providers - from standard issues to experienced tech support. Generally most suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are resolved through e-mail and tickets.

Phone Support in Shared Hosting

We believe that the option to speak with a live consultant is very important, so we have three support lines worldwide (USA, UK and Australia) and you are able to contact us on the phone for fourteen hours every day. If you consider obtaining one of our shared hosting plans, for instance, you have the option to give us a call and find out more about our services before you order in order to make sure that we do match all system requirements for your websites. Following the purchase, you can contact us about any sales and / or billing difficulties you may have, or get any general or basic tech info you need. We've aimed to find the optimal balance between telephone and ticket support, so for entirely technical issues you'll have to use the ticketing system, which will make it easier to follow the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

Every time you need more details regarding the Linux semi-dedicated hosting plans that we offer, you can call one of the three support lines we have around the world - in the United States of America, the UK and Australia. By doing this, you're able to check in advance whether our solutions are suitable for your web sites. In case you are already our customer and you've got a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours daily about any type of billing or common issues. For strictly tech issues you will need to employ our ticketing system so as to get in touch with our technical support because sometroubles simply require additional time to be solved, but we will help you on the phone with a lot of minor technical issues as well, saving you efforts and time.