Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving top quality support on time is our main priority, so that we backup each shared hosting plans plan with a one hour ticket reply guarantee. Once you fill in a ticket or post an email, our client support staff will try their best to offer the most satisfactory remedy for your situation and to provide you with help and advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is supplied by a crew of experienced professionals who will be prepared to answer to your request as soon as possible. You are able to make contact with the technical support staff by opening a help support ticket from your Site Control Panel or by posting us an email. On business days, you may as well call us on the telephone or make use of the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • If you need support while working on your site within the Control Panel, you could always select the Help control key and locate your question in the listing of articles that will show up. We have as well turned almost all articles and reviews into instructional videos. The listing of videos will show up if you pick the Videos press button located on the top right.