Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Answer Warranty

  • Each ticket you submit to the client help team will be handled in less than one hour. The standard problems are going to be addressed straight away. However, if the service question you have sent us requires aid from a proficient admin technician, we’ll forward the ticket to him and will let you know about the postponement.

  • Top quality support service
  • Expert Technical Assistance Service

  • Our client help Dept will be on shift for you 24x7x365 to to attend to all support inquiry tickets that you send to us. We offer client help for all software programs that are pre–installed on your web server. These include our in–house produced Site Control Panel, the selected Operating System and the server administration panel (based on the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • Each part of the Site Control Panel that is available totally free with your VPS has an integrated article base. You’ll find an assortment of illustrative how–to articles and reviews and an array of step by step video guides that show all the necessary website management duties. You can find them by clicking on the Help or Video control keys in the upper right part of each Control Panel section.