Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your assistance requests will be dealt with in maximum one hour after the ticket or e–mail has been received. If your case needs additional assistance from a sysadmin, we’ll direct the ticket or the e–mail to the person on duty, in a timely manner and we will leave a comment to let you know that more time will be required for reaching the best solution. If you make use of the Managed Servers package, any of the tasks included there will be performed whenever you choose.

  • Top quality support service

  • A Topflight Client Care Service

  • If you require help working with the Site Control Panel or with any of the applications that we’ve preinstalled on the server on your behalf, do not hesitate to reach the client support team at any time through the ticketing system. Also, in case you need help administering your dedicated web hosting server, you can make use of the Managed Servers package, that includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and rebooting procedures, backup storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated web hosting plan is fitted out with our cost–free Site Control Panel, which features a comprehensive knowledgebase and a selection of step–by–step video tutorials. Whenever you need help while working with the Site Control Panel, just click the Help or Videos buttons in the top right corner.