One-Hour Response Guarantee in Shared Hosting
Our shared hosting plans offer a one-hour reply time guarantee, which implies that irrespective of what inquiry or predicament you may have, we will always be there to help you out. In reality, it rarely takes more than half an hour to get a problem sorted out or a question answered, and this is valid for both technical and pre-sales matters. Our help desk team reps will be at your service 24x7, even on public holidays and weekends, which goes to say that you’ll obtain quick assistance anytime you need it. We realize precisely how costly time can be, so by the time we reply to your support ticket or e-mail, we will have explored the matter and, in case we haven’t discovered a solution, we’ll give you more details about what you need to do on your end – if the situation requires it. With our support services, you can rest assured that there will be somebody to assist you instantly, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll have a response within 60 minutes max. You can touch base with us at any time with regards to general, billing or technical matters and since we’re on duty 24/7, you will invariably get support in a well-timed fashion. Depending on the particular issue or question, we’ll give you more info, fix the complication if it’s been caused by something that’s within our reach or instruct you on what to do on your end if you have to change some setting for an Internet app that we cannot access. You can forget about waiting for an entire day for each answer. In reality, in most cases we reply to emails and tickets within no more than 20-25 minutes.