When your website hosting company supplies live chat support, you can talk to an agent live and learn helpful information or get a problem resolved timely. The main advantage of using chat rather than calling to talk to a live person is that you'll need only a computer with world wide web access, which means that you won't pay any charges if you're in a different country or state. Furthermore, it is much simpler to copy and paste information like domain names, usernames or error messages in other words details that are sometimes hard to share with the other party on the telephone. The live chat is also a faster option to contact the web hosting service provider's support team as compared to using a ticketing system. What's more, in case some trouble needs more time to be resolved, you can do something different while you wait for assistance on the live chat, which means that you will not waste time - something that's not possible when you are on the telephone.

Live Chat Support in Shared Hosting

As we consider the fact that a number of problems can be resolved if you talk to a live person, we provide a live chat service for all our prospective and active customers. The chat is available every day and our customer care agents will assist you with a wide range of questions and troubles. In case you aren't our customer yet, you'll be able to find out more about our shared hosting plans and the website hosting environment in general in order to make sure that your websites will work properly on our servers. If you already have an account and you have some questions or you encounter any kind of problems with some of our services, you will be able to get in touch with us through the live chat and we will provide the required details or assist you to troubleshoot the problem. You'll have to open a trouble ticket for some issues that need longer time or the help of a sysadmin, still for a lot of standard troubles you can get help right away.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, so that when you have any kind of questions for our Linux semi-dedicated hosting plans, you're able to contact our customer care team whenever you need regardless of whether you've already obtained an account or not. In general, the chat service is for pre-sales, billing and common questions and troubles, yet we're able to help you with a lot of technical questions as well. We will help you select the right package for your sites in case you don't have an account yet, we can respond to all the billing questions or concerns you have or we can help you with installing your new e-mail address on your computer or smartphone - all the abovementioned will be done timely because our live chat service is online all day, every day. No matter when you want support, you're able to chat with an agent and save time and effort.