There are different ways to contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a ticketing system. It is the easiest communication method for a variety of reasons. In case no tech support team member is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. Also, you can copy and paste large pieces of info without needing to worry about typing mistakes, and in case a specific issue requires more time to be solved or a number of replies must be exchanged, all the information will be in the same location, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to touch base with your hosting company is that they’re typically separate from the hosting platform, so if you have to provide info or to follow directions, you will need to use no less than two different accounts and this number can increase in case you would like to manage a handful of domain names. Additionally, many hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a reply.

Integrated Ticketing System in Shared Hosting

Our shared hosting plans come bundled with an integrated trouble ticket system, which is an essential part of our custom Hepsia Control Panel. In stark contrast with other similar tools, Hepsia will allow you to manage everything associated with the hosting service itself in the very same place – invoices, files, e-mails, trouble tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In case you have any pre-sales or technical questions or any problems, you can send a ticket with just a few clicks without the need to log out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of educational articles, which will give you more information and which may help you solve any given issue before you actually post a ticket. We guarantee a ticket response time of no more than 60 minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting plans, which suggests that you will not need some other support platform to contact our client service team – you can do that on the spot in the event that you run into a difficulty. Submitting a new ticket takes a couple of clicks and finding an older one is just as simple. With our clever search option, you can quickly track down any ticket that you’ve already posted. You can submit a ticket at any point in time as our support staff members are working around the clock and respond in less than one hour, although it seldom takes this much to obtain assistance. With Hepsia, you will have everything in one location and you can forget about needing to go through two or more platforms to fix a simple issue.