Lots of users who start using their very first web hosting account, or change companies, often have questions concerning how given tasks are accomplished or chance upon obstacles when setting up various things such as e-mails, website settings, etc. That is why, some hosting companies have compiled documentation with the most standard questions and problems in order to help their customers receive info quickly and easily. Consequently, the customer support staff can devote more time to actual problems that certain customers may be experiencing, since the solution for the smaller things will already be available on the World Wide Web and clients can solve them without having to get in touch with the client service team. Having in-depth documentation is rather important, particularly for new users with zero prior experience, because the hosting service entails a huge number of functions and lots of people can become confused about what to do. A good information repository can both help you do the operations that you need and discover how the hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

All shared hosting plans that we’re offering come with an elaborate knowledge base where you can find all you may ever need to know with regards to your hosting account. Whether you wish to create a new MySQL database, to forward a domain name by means of an .htaccess config file or to create an email address on your desktop computer or mobile phone, you can just read our help articles and all the information that you require will be there. When you open a given section of the Hepsia hosting Control Panel, you can see articles that pertain to the functions that you can access through it. In case you prefer to check the complete article collection and get informed about all the features that Hepsia is offering, or only to read generic info about the web hosting service, you can examine the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our best to cover any challenge that you could possibly chance upon, but if you don’t find the info that you need, you can always touch base with us, as our client support staff members are on duty 24-7-365.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated hosting plans feature comprehensive online technical documentation where you will see information about all the functions that our custom Hepsia hosting Control Panel comes with, in addition to solutions to various questions and complications that you might come across. All configuration guides feature elaborate explanations, which goes to say that you will not have to worry about skipping something if you are aiming to export a MySQL database, for instance. The troubleshooting articles include a variety of tenable causes of given issues and the solution for each of them, so if you’re unable to send emails even though you have the correct settings, for instance, you can quickly find out what the reason might be and repair the issue with two or three clicks of the mouse in your email client. As the Hepsia Control Panel offers quite a few features, you’ll be able to find relevant articles in each section. If you wish to browse all help articles, you can use the Help menu, which is located in the top right corner of the page.