The support that you'll receive from your shared hosting supplier is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an active account. Prompt and accurate information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from an actual website hosting provider and not from a reseller. If you buy a hosting account through a company that doesn't own its servers and it cannot access them right away, it's very likely that you'll wait for a few days so as to have a response to any question, thus your websites may remain offline for quite a while. In contrast, a provider that provides different means of communication and has a technical support staff available all the time can assist you right away and help you limit or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Hosting

Our shared hosting plans offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our website hosting solutions before you make an order or you are a current customer and you have any question or a issue, you're able to contact us any time, which includes holidays and weekends. We have a number of channels to contact us - a couple of telephone lines around the globe for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical issues or any matters that require more time to investigate and deal with. Unlike many other web hosting suppliers, our trouble tickets feature a guaranteed max reply time of only 1 hour, which means that regardless of what your trouble is, it'll be resolved in a timely manner and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you will be able to benefit from our 24/7 support services even on public holidays. Your websites will be available all the time and so will we. With many different communication options, you will be able to pick the optimal way to get in touch with us and inquire about our services in case you don't have an account yet, or ask for assistance in case you're already our customer. You are able to phone us, have a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature 1-hour reply time warranty, although it hardly ever takes over 20 min to get assistance no matter the complexity of the issue. With our customer and technical support services, we'll be there for you anytime you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

In case you get a VPS server from our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the USA, Great Britain and Australia as well as a live chat service. When you are an existing customer and you require assistance with a technical issue which requires more time to investigate or resolve, you're able to open a ticket from your billing account or you will be able to send an e-mail message and we will handle the problem and send you a reply within one hour. The answer time is warranted 24/7, including holidays and weekends, but for the vast majority of issues it takes no more than 30 mins to get support. Our support service covers your VPS and all pre-installed software it comes with, so in case you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we supply come with 24/7 support via various means of communication and with a 1-hour maximum reply time warranty. If you want to learn more about the plans or you have some general or billing questions, you will be able to call one of the local numbers we have around the world or you may use our live chat support and speak to a live agent. For solely tech issues that require some help from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail message, since all these channels are more appropriate to track a certain matter. The response time for them rarely surpasses half an hour, therefore you can forget all about waiting for a whole day in order to receive support. Our support service is available for all of the server-related issues, and the pre-installed software. If you want help with third-party applications, you may consider acquiring the Managed Services upgrade that we supply with all the packages.